Category Archives: Entire Staff

Communicating With Technicians - Grand Junctions

Sometimes communication between technicians and service consultants is a challenge. This interactive course provides an understanding of perspectives from both sides of the shop. Participants will discuss communication challenges and real world scenarios that occur within their work environment all with the intent of understanding, diagnosing, and resolving these challenges. Tools, tips, and techniques for handling a wide range of technician challenges will be learned in a fun and challenging environment. Technicians and Service Advisors are encouraged to attend together

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Entire Staff

Communicating With Technicians - Ft. Collins

Sometimes communication between technicians and service consultants is a challenge. This interactive course provides an understanding of perspectives from both sides of the shop. Participants will discuss communication challenges and real world scenarios that occur within their work environment all with the intent of understanding, diagnosing, and resolving these challenges. Tools, tips, and techniques for handling a wide range of technician challenges will be learned in a fun and challenging environment. Technicians and Service Advisors are encouraged to attend together!  

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Entire Staff

Selling Skills Revisited: The Courtesy Inspection - Denver

Begin able to establish a customer relationship through your organization’s courtesy inspection is a critical selling tool. This very interactive program revisits the Service Counter Selling Skills class with a special focus on selling from a courtesy inspection sheet. Customer buying process, sales process, and the importance of relationship building are reviewed. Participants will be challenged with active role play designed to improve selling skills and challenge service advisors to improve their skills

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Entire Staff

Time, Technicians and Productivity - Grand Junction

Three of your most important assets are Time, Technicians, and Productivity. Time is what you sell, it is what your technicians produce, and it is a finite resource. It must be managed, sold, and well taken care of! Technicians are your production. They are where a majority of your money comes from. Without proper management, time is not the asset it should be. Of course technicians come with their own challenges: motivations, skill sets, communication, workmanship, etc. Time and technicians must be managed together. Productivity ties the technicians and time together. Because time is such a finite resource, each technician must be as productive as possible if the shop is to make a maximum amount of money. Managing these three assets is no always easy, nor intuitive. This class discusses how to maximize production while managing customer time, technician time, and service counter time

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Entire Staff

ASA Colorado Summit

FRIDAY JANUARY 24th, 2020 · 8:00 am - 8:00pm THE LEADERSHIP CONFERENCE Embassy Suites by Hilton Denver - Stapleton 4444 N. Havana St., Denver, CO. 80239 TopGolf &  COCKTAIL PARTY Topgolf Thornton 16011 Grant St. | Thornton, CO 80023 Speaker: Brian Dodge The premier entertainment and event venue in Centennial with fun point-scoring golf games for all skill levels, upscale bar food and drinks, and more! ·  Separate from Summit Registration · MUST REGISTER · Space is Limited Join Us at the Course for Registration 8:00am – 8:30am Leadership Development Speaker - Brian Dodge - 8:30pm – 5:00pm Cocktail Party, Dinner & TopGolf (Thornton) - 5:00pm – 8:00pm Register Now     SATURDAY JANUARY 25th, 2020 · 7:00am - 5:00pm THE SUMMIT Li ... read more

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Entire Staff
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