Category Archives: Entire Staff

ASA Colorado Summit

FRIDAY JANUARY 24th, 2020 · 12:00pm - 8:00pm THE LEADERSHIP CONFERENCE & COCKTAIL PARTY Top Golf 10601 E Easter Ave, Centennial, CO 80112 Speaker TBA The premier entertainment and event venue in Centennial with fun point-scoring golf games for all skill levels, upscale bar food and drinks, and more! ·  Separate from Summit Registration · MUST REGISTER · Space is Limited Join Us at the Course for Registration 12:00pm – 12:30pm Afternoon Leadership Development Speaker TBA 12:30pm – 5:00pm Cocktail Party, Dinner & TopGolf 5:00pm – 8:00pm ... read more

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ASA Colorado Summit

Network & Build Community with the best & brightest Shop Owners, Professionals & top Trainers in our Industry A Riveting Keynote Presentation sure to leave your Team Inspired & Driven to Implement all they’ve Learned Support our Young Professionals by participating in our ASA Scholarship Opportunity Sponsored by NAPA Take Advantage of the Incredible Recruitment Opportunity & Seek Out Young & Ambitious Professionals THE SUMMIT Brought to you by ASA Colorado Lincoln College of Technology  11194 E 45th Ave, Denver, CO 80239 Don’t Miss Out in 2019! ASA Members $175 · Non-Members $200 · Early Bird Rate $150 *By 12/31/18 Registration 7:00am &ndash ... read more

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Managing Shop Workflow

Workflow in the shop is critical to creating high levels of technician productivity and customer satisfaction. How is work most efficiently dispatched? What does a solid quality control program look like? How are estimates being created? Where are the inefficiencies hiding? A repair shop's money comes from technician productivity. This means moving work through the shop efficiently, communicating effectively, and always being on top of your game. This program explores industry best practices related to technician efficiency, communication, and quality control. Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delive ... read more

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Exceptional Customer Handling Skills

Exceptional Customer Handling Skills provides participants with industry best practices that lead to increased customer satisfaction, higher customer retention, and better profitability. Attendees also learn how to recognize what each customer needs in terms of transaction timing and thoroughness. The techniques and industry best practices presented during this interactive eight-hour seminar will increase your customer satisfaction, decrease your frustration, and help you to create an exceptional customer experience. Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delivered throughout the U.S., Canada, and Europe. He ... read more

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Growing Your Customer Base

Is your shop maxing out on productivity? Need to drive more car count now? Not sure if your current marketing plan is delivering the results you need it to? Too often it's the simple things that get overlooked that allows a repair shop to grow their customer base. This program discusses effective ways to increase your customer base in a simple, controlled, profitable manner. Customer satisfaction, customer referral, quality control, and consistency in process are the core concepts emphasized in an interactive and lively environment. Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delivered throughout the U.S., Can ... read more

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