Category Archives: Entire Staff

Time, Technicians and Productivity - Ft. Collins

Three of your most important assets are Time, Technicians, and Productivity. Time is what you sell, it is what your technicians produce, and it is a finite resource. It must be managed, sold, and well taken care of! Technicians are your production. They are where a majority of your money comes from. Without proper management, time is not the asset it should be. Of course technicians come with their own challenges: motivations, skill sets, communication, workmanship, etc. Time and technicians must be managed together. Productivity ties the technicians and time together. Because time is such a finite resource, each technician must be as productive as possible if the shop is to make a maximum amount of money. Managing these three assets is no always easy, nor intuitive. This class discusses how to maximize production while managing customer time, technician time, and service counter time

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Managing Employees When Turnover is Not an Option - Denver

It is hard to find good employees. Sometimes it is hard to just find employees at all, let alone good ones. What do you do when you feel stuck with certain employees? Maybe you are afraid to let someone go because what you have is better than having nothing. Maybe you have to employ a family member but they just aren’t as productive as you need them to be. It could be that you have someone who is great at one part of their job, but they can’t seem to get the other two thirds of the job done without some sort of drama. This seminar is all about managing these challenges in such a way that both the person and the business prosper. The class discusses how to intervene when you need to, what options you have for resolution, and how to get to the core challenges these employees might be facing so that you can implement a resolution

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Growing Your Customer Base - Grand Junction

Is your shop maxing out on productivity? Need to drive more car count now? Not sure if your current marketing plan is delivering the results you need it to? Too often it's the simple things that get overlooked that allows a repair shop to grow their customer base. This program discusses effective ways to increase your customer base in a simple, controlled, profitable manner. Customer satisfaction, customer referral, quality control, and consistency in process are the core concepts emphasized in an interactive and lively environment. Register Here 

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ASA Colorado Summit

Network & Build Community with the best & brightest Shop Owners, Professionals & top Trainers in our Industry A Riveting Keynote Presentation sure to leave your Team Inspired & Driven to Implement all they’ve Learned Support our Young Professionals by participating in our ASA Scholarship Opportunity Sponsored by NAPA Take Advantage of the Incredible Recruitment Opportunity & Seek Out Young & Ambitious Professionals THE SUMMIT Brought to you by ASA Colorado Lincoln College of Technology  11194 E 45th Ave, Denver, CO 80239 Don’t Miss Out in 2019! ASA Members $175 · Non-Members $200 · Early Bird Rate $150 *By 12/31/18 Registration 7:00am &ndash ... read more

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Managing Shop Workflow

Workflow in the shop is critical to creating high levels of technician productivity and customer satisfaction. How is work most efficiently dispatched? What does a solid quality control program look like? How are estimates being created? Where are the inefficiencies hiding? A repair shop's money comes from technician productivity. This means moving work through the shop efficiently, communicating effectively, and always being on top of your game. This program explores industry best practices related to technician efficiency, communication, and quality control. Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delive ... read more

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Entire Staff
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