Category Archives: Entire Staff

Exceptional Customer Handling Skills

Exceptional Customer Handling Skills provides participants with industry best practices that lead to increased customer satisfaction, higher customer retention, and better profitability. Attendees also learn how to recognize what each customer needs in terms of transaction timing and thoroughness. The techniques and industry best practices presented during this interactive eight-hour seminar will increase your customer satisfaction, decrease your frustration, and help you to create an exceptional customer experience. Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delivered throughout the U.S., Canada, and Europe. He ... read more

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Growing Your Customer Base

Is your shop maxing out on productivity? Need to drive more car count now? Not sure if your current marketing plan is delivering the results you need it to? Too often it's the simple things that get overlooked that allows a repair shop to grow their customer base. This program discusses effective ways to increase your customer base in a simple, controlled, profitable manner. Customer satisfaction, customer referral, quality control, and consistency in process are the core concepts emphasized in an interactive and lively environment. Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delivered throughout the U.S., Can ... read more

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10 Critical Steps to Financial Freedom

Where has all the money gone? "Good question" you say? This is that one ABSOLUTELY, POSITIVELY WITHOUT A DOUBT, MUST HAVE class of the year. Without this class you may be making financial decisions without correct information. Or more simply put...winging it! Follow along as we look at Budgets, Financial Structuring and Hourly Rates based on your successes. (entire staff) Trainer and Bio: Maylan Newton with ESI Maylan brings his knowledge, expertise and experience to every seminar he produces and presents, as well as every business he coaches and consults with. This knowledge base is pulled from real world experiences as an ASE Master Technician, Service Writer, Service Manager, General Manager, Coach and Consultant, and as a Temp Service Writer in hundreds of Automotive Repair Facilities across the country. As a preferred Instructor for organizations like ASCCA, ASA, ATRA, BIMRS Group, CARS and the Show Power Training expo’s, he understands today’s issue ... read more

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Planning Your Businesses Future-It Pays to Plan Ahead!!

Kenz & Leslie BG Training Center If you’re not planning for tomorrow, how do you know what you’ll need to succeed in business? Join us for a high powered planning session that will include how to build, how to track, and monitor a good plan for your business. (entire staff)

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Successful Self-Managing Teams

Kenz & Leslie BG Training Center You don't want to be an integral daily part of your business? Tired of being the "Shell answer man" or woman? Then a self-managing team is the way to go. Join us as we look at what makes a good team develop, and what can give you better results with your self-managing team. (entire staff)

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