Category Archives: Owner/Manager Training

Mergers and Acquisition Strategies to Thrive in the Coming Buyer's Market

  Course Description: The final class in this series is dedicated to M&A, a topic that you will face in increasing-measure in the next 5-15 years. An estimated 2/3 of auto service company-owners are baby boomers, currently 55-73 years old. As they near retirement and put their companies up for sale, experts predict that 80-85% of their companies will never be purchased. We will discuss the M&A process from a private equity investor perspective. Whether you want to sell your business, or take advantage of the coming buyers’-market and grow your business with new locations, you won’t want to miss this strategic class. Instructor: Michael Herzberg Smith will share his 37 years experience in Strategy, Culture and Human Empowerment. His background includes practice leadership in some of the world’s largest consulting firms, global senior executive and strategist, and small business entrepreneur (start-ups through successful liquidity/exit). His educatio ... read more

How to Create Competitive Advantage and Company Value Through Structural Capital

Course Description: This class ties together the learning from classes 1-4, in a model that will help you drive your valuation-multiplier significantly higher than the auto service industry average of 1-2x. We will begin by reviewing the key learning takeaways from the first 4 classes (so don’t panic if you missed a class or two), then weave them together into a programmatic approach to creating higher company value. We will discuss the elements of value that private equity investors seek, and how you can begin building those elements into your business right away. Instructor:  Michael Herzberg Smith will share his 37 years experience in Strategy, Culture and Human Empowerment. His background includes practice leadership in some of the world’s largest consulting firms, global senior executive and strategist, and small business entrepreneur (start-ups through successful liquidity/exit). His education includes a BA from UC Berkeley, an Executive MBA from the Unive ... read more

How to Create Competitive Advantage and Company Value Through Customer Capital

Course Description: This class will show you how to rethink your company from your customers’ perspective. We will examine ideal customer profiles, and you will develop one for your company. We will examine each of your company’s value-levers and functions through a customer-lens, challenging your current service philosophies, KPI’s and goals in each. Your driving objective is to create a company that the best customers in your market will choose as their “mechanic of choice”, refer to their friends, and keep coming back to year after year. Instructor:   Michael Herzberg Smith will share his 37 years experience in Strategy, Culture and Human Empowerment. His background includes practice leadership in some of the world’s largest consulting firms, global senior executive and strategist, and small business entrepreneur (start-ups through successful liquidity/exit). His education includes a BA from UC Berkeley, an Executive MBA from the Unive ... read more

How to Create Competitive Advantage and Company Value Through Human Capital

Course Description: This class will show you how to create a workplace that will draw the best talent in the industry to work for you. We will examine in detail the Employer-of-Choice models used by “Best Places to Work” companies across different industries, and understand the human dynamics that will help your company to routinely attract and retain top “unicorn” team members. We will cover high-performance culture, leadership development, recruiting, compensation & benefits, career-pathing, succession planning, learning & development, performance development and recognition programs. Instructor: Michael Herzberg Smith will share his 37 years experience in Strategy, Culture and Human Empowerment. His background includes practice leadership in some of the world’s largest consulting firms, global senior executive and strategist, and small business entrepreneur (start-ups through successful liquidity/exit). His education includes a BA from UC ... read more

Managing Time, Technicians, and Productivity

In the automotive service industry time is your product…it is what you sell. Managing time therefore becomes extremely  important as it has a very real cash value associated with it. Your technicians and the productivity with which they work relates directly to how much money your shop can make. This program focuses on industry best practices for creating a production process in which technicians can excel at producing, while delivering quality and maximum profits. Communication, efficiency in process, and customer satisfaction are emphasized. Expect lively  discussion! Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led t ... read more

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