Category Archives: Owner/Manager Training

Managing Time, Technicians, and Productivity

In the automotive service industry time is your product…it is what you sell. Managing time therefore becomes extremely  important as it has a very real cash value associated with it. Your technicians and the productivity with which they work relates directly to how much money your shop can make. This program focuses on industry best practices for creating a production process in which technicians can excel at producing, while delivering quality and maximum profits. Communication, efficiency in process, and customer satisfaction are emphasized. Expect lively  discussion! Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led t ... read more

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