Exceptional Customer Handling Skills

Exceptional Customer Handling Skills provides participants with industry best practices that lead to increased customer satisfaction, higher customer retention, and better profitability. Attendees also learn how to recognize what each customer needs in terms of transaction timing and thoroughness. The techniques and industry best practices presented during this interactive eight-hour seminar will increase your customer satisfaction, decrease your frustration, and help you to create an exceptional customer experience.

Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delivered throughout the U.S., Canada, and Europe. He also conducts in-shop process consultations worldwide and served as the Special Advisor to the President of Kia Motors Adria Group. His spare time is spent fishing, skiing, and ice climbing. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability.

Location: Fort Collins

Time: 6:00pm-9:00pm


  • General Admission - $150 for up to 3 people
  • ASA, BDG OR Carquest Member - $75 for up to 3 people
  • BOTH ASA, BDG & Carquest Member - $50 for up to 3 people
  • Each Additional Person - $15 over the 3 allowed per shop

Affiliation: ASA Colorado Professional Development Series, Service Sales Academy, Technet

Details: Dinner at 6pm, Program starts at 6:30pm

Register: Online or 303-202-5231


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