Managing Shop Workflow

Workflow in the shop is critical to creating high levels of technician productivity and customer satisfaction. How is work most efficiently dispatched? What does a solid quality control program look like? How are estimates being created? Where are the inefficiencies hiding? A repair shop's money comes from technician productivity. This means moving work through the shop efficiently, communicating effectively, and always being on top of your game. This program explores industry best practices related to technician efficiency, communication, and quality control.

Trainer: Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delivered throughout the U.S., Canada, and Europe. He also conducts in-shop process consultations worldwide and served as the Special Advisor to the President of Kia Motors Adria Group. His spare time is spent fishing, skiing, and ice climbing. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability.

Location: Western Community College 2508 Blichmann Ave Room 171 Building B Grand Junction, CO 81505

Time: 6:00pm-9:00pm


  • General Admission - $150 for up to 3 people
  • ASA, BDG OR Carquest Member - $75 for up to 3 people
  • BOTH ASA, BDG & Carquest Member - $50 for up to 3 people
  • Each Additional Person - $15 over the 3 allowed per shop

Affiliation: ASA Colorado Professional Development Series, Service Sales Academy, Technet

Details: Dinner at 6pm, Program starts at 6:30pm

Register: Online or 303-202-5231


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