The Colorado ASA 30 Day Service Advisor Skill Challenge

 

Beginning April 27th, 2020

The Colorado ASA 30 Day Service Advisor Skill Challenge

Who Should Attend? 

Service Advisors, Shop Managers, and anyone wanting to grow skills specific to growing sales skills, managing service counter workflow, increasing gross profit, and growing customer satisfaction.

Program Description:

During this unusual time in our history, Service Advisors may find more time available to develop and practice skills. Now is the time to take advantage of the mental space to fine-tune word tracks, consider sales process, and practice telephone selling with one another. 

The focus of this program is on skill development, customer relations, employee relations, and ensuring the profitability of each repair order. It is recognized that due to the current unique business environment that actual growth of the business is likely dependent on a return to some sort of normal traffic counts in the future, however each skill learned, and practiced, applies to every customer and repair order whether that’s limited to two cars a day, or fifty cars each day.

What you can expect: 

  • Kickoff Zoom meeting on April 27th.
  • Each day you will be assigned a specific video to watch, and a task to be completed. 
  • Every Thursday for a period of six weeks you will attend a one hour Zoom meeting where you can share progress, challenges, and accomplishments. We will answer questions and fill in the gaps as well.
  • You will be challenged. You will learn new skills. You will work on, and practice sales skills, work dispatch skills, understanding your influence on gross profit, and knowing how and why customers behave the way that they do.
  • Discounts are offered on optional, supporting materials:          
    • Dashboard Virtual Coaching Tool ($150/mo -  normally offered at $250/mo)
    • Book: Managing Employees When Turnover is Not an Option ($17)
    • Book: Service Management Made Simple 2nd Edition ($17)
    • Book: Selling Automotive Service ($17)

Class Expectations: Active participation and skill development is expected from all participants. Due to the relative proximity of participants, group participants will not be expected to share specific KPI’s, actual processes or specific challenges with the group.

 30 Day Service Advisor Skill Challenge Agenda:

Day #1: Active Listening Skills

Day #2: Asking the Right Questions

Day #3: Customer Buying Process: Need Recognition

Day #4: Customer Buying Process: Gather Information

Day #5: Customer Buying Process: Determine Alternatives and Options

Day #6: Customer Buying Process: Decision Making

Day #7: Customer Buying Process: Post-Purchase Behavior

Day #8: Sales Process Step One: Listen

Day #9: Sales Process Step Two: Present and Explain Alternatives and Options

Day #10: Sales Process Step Three: Ask for Feedback

Day #11: Sales Process Step Four: Ask for the Sale

Day #12: Sales Process Step Five: Manage the Customer Relationship

Day #13: Service Advisor Influence on Gross Profit          

Day #14: Increasing Labor Hours Sold

Day #15: The Service Advisor’s Influence on Shop Production

Day #16: Repair Order Dispatching Essentials

Day #17: Customer Problem Analysis Sheet

Day #18: Customer Scheduling

Day #19: Telephone Selling

Day #20: Customer Referral Program Plan

Day #21: Your Courtesy Inspection

Day #22: Selling From the Courtesy Inspection

Day #23: Technician & Service Advisor Communication   

Day #24: Managing Service Counter Workflow

Day #25: The Magic of Goal Setting

Day #26: Service Advisor Goal Worksheet

Day #27: Your Training Plan

Day #28: Understanding the Diagnostic Process

Day #29: Selling Diagnostics

Day #30: Selling Preventative Maintenance

Register Here

http://events.constantcontact.com/register/event?llr=kozuarcab&oeidk=a07eh1docct0a4519c9

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