Three of your most important assets are Time, Technicians, and Productivity. Time is what you sell, it is what your technicians produce, and it is a finite resource. It must be managed, sold, and well taken care of! Technicians are your production. They are where a majority of your money comes from. Without proper management, time is not the asset it should be. Of course technicians come with their own challenges: motivations, skill sets, communication, workmanship, etc. Time and technicians must be managed together. Productivity ties the technicians and time together. Because time is such a finite resource, each technician must be as productive as possible if the shop is to make a maximum amount of money. Managing these three assets is no always easy, nor intuitive. This class discusses how to maximize production while managing customer time, technician time, and service counter time.