Colorado

Class Schedule for January 27, 2024

Lincoln College of Technology
11194 E 45th Ave, Denver, CO 80239

Revised November 14, 2023

Technician Classes

Owner/Management / Service Advisor Classes

Course Descriptions:

Becoming a Destination Employer: Hiring the Right Person and Keeping Them
Maylan Newton, ESI

In these times, going through the hiring process feels more like we are the ones preparing for the interview! We have to be ready to present our own professional resume to rise above the competition. In essence, it’s not much different from advertising and recruiting our customers; they are just a different and much more targeted audience. Many of the same avenues can be used, such as social media and our Google page. People value their time and have become less tolerant of a work environment that doesn’t meet their wants and needs. They are investing more time and consideration into their employment decisions, with so many available options. Come learn how to make your perfect employees say yes to your job offers and be their final employment destination! time and consideration into their employment decisions, with so many options being available to them. Come learn how to make your perfect employees say yes to your job offers and be their final employment destination!

Processes, Procedures, and their Effect on KPI's
Maylan Newton, ESI

Is your facility consistent when it comes to customer interaction, repair processes, and paperwork? Without specific processes and procedures throughout your facility, there is no consistency in anything, especially your key performance indicators.

This class takes a hard look at what is essential and what is not when building processes and procedures for your shop.

Is Your Digital Footprint Recession Ready?
Jimmy Lea, The Institute for Automotive Business Excellence

Get found in the digital realm regardless of the current economic status. Welcome to the 21^st where if you don’t exist digitally… you don’t exist. Grab your recession ready checklist for building a fool-proof foundation to establish your marketing superiority online. Learn what must be done to optimize your digital footprint in the metaverse. From websites to google to claiming your social territories, we’ll cover the necessary pillars of your marketing strategy to take advantage of a down economy.

Strategies for Building a Resilient Workforce: Nurturing Leaders for Long-term Success & Commitment
Kent Bullard, The Institute for Automotive Business Excellence

Explore strategies to build a resilient workforce and cultivate leaders who are committed to long-term success. Through insightful discussions and practical examples, we will delve into the key principles and practices that empower organizations to thrive in the face of challenges. Get ready to gain valuable insights and actionable takeaways as we cover tools to build a workforce that thrives in today's competitive and ever-changing business environment.

Increasing Productivity and Labor Profit
Cecil Bullard, The Institute for Automotive Business Excellence

Do you feel like you can’t get work out in a timely fashion?  Are your technicians doing less than 8 hours of billable work in a day?  Or, do you just want to make your business run smoothly and efficiently?  This is the class for you.  The average productivity in the Automotive Service and Repair Industry is 72%, costing shops tens of thousands of dollars of net profit each year.  The best run shops achieve 120% productivity and earn tens of thousands of additional profit each year.  This class will teach you what the best shops do to maximize their productivity.

• The processes that affect productivity
• How improving productivity increases tech pay and attitude
• 8 ways to motivate your team
• How better communication improves productivity
• And more…

Walk away from this class with several proven methods to improve your productivity and your profits and put the fun back into your business